go111 Terms &
Conditions of Use

1. Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and go111 ("go111", "the Platform", "we", "us", "our") governing your use of the go111 website, mobile-optimised platform, casino products, sports betting services, promotional offers, and all related services accessible at go111.io and any associated sub-domains.

go111 is an online casino and sports betting platform serving players in Bangladesh. The platform is operated by go111 and provides access to casino games sourced from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as proprietary sports betting markets covering cricket, football, kabaddi, and other sports.

These Terms must be read in conjunction with the go111 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated by reference into these Terms and form part of the complete agreement between you and go111.

2. Eligibility

To open and maintain an account with go111, you must satisfy all of the following eligibility conditions at the time of registration and at all times thereafter during your use of the platform:

• You must be at least 21 years of age. go111 does not permit any person under the age of 21 to register, deposit funds, or place wagers on the platform under any circumstances.
• You must be a natural person. Corporate entities, trusts, partnerships, and other legal structures may not register accounts.
• You must have the legal capacity to enter into a binding contract under the laws applicable to your jurisdiction of residence.
• You must not be a resident of a jurisdiction in which access to online gambling services is expressly prohibited by local law.
• You must not be a current employee, contractor, director, or officer of go111, nor an immediate family member or household member of such a person.
• You must not have been previously excluded or suspended from go111 or have had an account closed for breach of these Terms.

By registering an account, you represent and warrant that all of the above eligibility conditions are and will remain satisfied. go111 accepts no liability for losses incurred by any player who has misrepresented their age or eligibility status.

3. Account Registration

To access the full functionality of go111, including depositing funds and placing wagers, you must complete the registration process and create an account. The following conditions apply to account registration and ongoing account maintenance:

• One Account Per Person: Each player is permitted to hold a maximum of one (1) go111 account. Opening multiple accounts ("multi-accounting") is strictly prohibited and will result in the closure of all accounts and forfeiture of all balances, including any bonus funds and pending withdrawals.
• Accurate Information: All information provided during registration and at any subsequent point during account verification must be true, complete, and accurate. go111 reserves the right to close any account where false or misleading information has been provided.
• Account Credentials: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your account credentials with any third party. go111 will not be liable for any losses arising from unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Two-Factor Authentication: go111 strongly recommends enabling two-factor authentication (2FA) via the account security settings. While not mandatory, 2FA significantly reduces the risk of unauthorised access.
• Account Currency: go111 accounts are denominated in Bangladeshi Taka (BDT, ৳). All balances, deposits, withdrawals, and wagering requirements are expressed in BDT unless explicitly stated otherwise.
• Account Verification (KYC): go111 may require you to complete identity verification at any time, including before processing withdrawals. Verification documents may include a National ID card, passport, driver's licence, proof of address (utility bill or bank statement dated within 90 days), and proof of payment method. Failure to provide requested documents within the specified timeframe may result in account suspension.

go111 reserves the right to decline any registration application at its sole discretion without being required to provide a reason for the refusal.

4. Deposits & Withdrawals

go111 supports deposits and withdrawals via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Payment method availability may vary and is subject to change without prior notice.

Deposits:

• The minimum deposit amount is ৳200 via bKash and Nagad. Minimum amounts for other methods may differ and are displayed in the cashier at the time of deposit.
• All deposits must be made from a payment account registered in your own name. go111 does not accept deposits from third-party payment sources.
• go111 does not charge transaction fees on deposits. However, your payment provider may apply their own charges, for which go111 accepts no responsibility.
• Deposited funds are credited to your go111 account balance in real time for mobile wallet methods under normal operating conditions.

Withdrawals:

• Withdrawals are processed to the same payment method used for the most recent deposit, where supported by that method. go111 reserves the right to route withdrawals to an alternative verified payment method at its discretion.
• go111 targets a withdrawal processing time of under 90 seconds for bKash and Nagad under normal operating conditions. Actual processing times may vary depending on network conditions and verification status.
• go111 reserves the right to carry out additional verification checks before processing any withdrawal, regardless of the player's prior verification status. This is a standard anti-money-laundering measure.
• Withdrawals may be delayed or declined where go111 has reasonable grounds to suspect fraudulent activity, account policy violations, or ongoing investigation into the account.
• go111 does not process withdrawals to third-party accounts under any circumstances.

5. Bonuses & Promotions

go111 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to the following general conditions, as well as any specific terms published alongside the individual promotion:

• Bonuses are awarded in BDT (৳) and credited to the player's bonus balance. Bonus funds are separate from real-money balances and become withdrawable only after all applicable wagering requirements have been fully satisfied.
• Wagering requirements are expressed as a multiplier of the bonus amount (e.g., 30x means you must wager thirty times the bonus value before the bonus converts to withdrawable real money).
• Not all games contribute equally to wagering requirements. Slots typically contribute 100% of each wager; live casino games, sports bets, and other game types may contribute a lower percentage or zero. Specific contribution rates are published in the individual promotion terms.
• go111 reserves the right to modify, suspend, or cancel any promotion at any time. Players with active bonus balances will be given reasonable notice of any material changes.
• Bonuses are non-transferable between accounts and have no cash value prior to the satisfaction of wagering requirements.
• go111 reserves the right to void bonuses and confiscate associated winnings where it determines, at its reasonable discretion, that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: multi-accounting to claim the same bonus multiple times, use of low-risk betting strategies designed to satisfy wagering requirements without genuine risk, and collusion between players.
• go111 will not apply a bonus to any account without the player's active consent. Bonuses offered via opt-in mechanisms require the player to accept the offer before funds are credited.

6. Gameplay & Betting Rules

The following rules apply to all casino games and sports betting markets offered on the go111 platform:

• Game Rules: Each casino game and betting market is governed by its own specific rules, which are accessible within the game or market interface. Players are responsible for familiarising themselves with the rules of each game before placing wagers.
• Random Number Generation: All non-live casino games on go111 use a certified random number generator (RNG). Game outcomes are mathematically random and are not influenced by bet size, player history, account status, or any other factor. RNG certification is performed by independent testing laboratories.
• Return to Player (RTP): go111 publishes the theoretical return-to-player (RTP) percentage for all slot games. RTP figures represent long-run statistical averages and do not guarantee individual session outcomes.
• Live Casino: Live casino games are operated by third-party studio providers including Evolution Gaming and Ezugi. The rules and procedures of live casino games are governed by those providers' own published rules, which take precedence over any conflicting information on the go111 platform.
• Sports Betting: All sports betting markets are governed by go111's Sports Betting Rules, published separately on the platform. In the event of any dispute regarding a settled bet, go111's decision is final subject to the formal disputes process set out in Section 11.
• Void Bets: go111 reserves the right to void any bet placed in error, placed on an incorrectly priced market, placed using funds obtained through fraudulent means, or placed in violation of these Terms. Void bets are refunded to the player's account balance.
• Maximum Winnings: go111 reserves the right to impose maximum single-session or single-bet winning limits. Where such limits apply, they are disclosed in the individual game or market terms.
• Technical Malfunctions: In the event of a technical malfunction affecting a game or betting market, go111 reserves the right to void affected rounds or bets and refund the wager amounts. go111 is not liable for any losses arising from technical malfunctions, server outages, or connectivity issues beyond its reasonable control.

7. Prohibited Conduct

The following conduct is strictly prohibited on the go111 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of all balances, and may result in referral to appropriate authorities:

• Opening more than one account, or assisting another person to open an account on your behalf.
• Providing false, misleading, or incomplete information during registration or verification.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform, place bets, or exploit game mechanics.
• Exploiting software bugs, display errors, or pricing errors to gain an unfair advantage. Any winnings obtained through exploitation of errors are subject to forfeiture.
• Engaging in collusion with other players to manipulate game or betting outcomes.
• Match-fixing or having advance knowledge of fixed sporting event outcomes, whether obtained through insider information or any other means.
• Using the platform to launder money, fund terrorist activities, or engage in any other financial crime.
• Engaging in any form of harassment, abusive language, or threatening behaviour toward go111 staff or other players via any platform communication channel.
• Attempting to access, interfere with, or reverse-engineer any part of the go111 platform's technical infrastructure.
• Using a VPN, proxy, or other technical means to circumvent geographic or account-level restrictions imposed by go111.

8. Responsible Gaming

go111 is committed to promoting responsible gambling and providing tools that help players maintain control over their gambling activity. The following responsible gaming features are available to all account holders via the account dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limits take effect immediately. Requests to increase limits are subject to a 48-hour cooling-off period before taking effect.
• Session Time Reminders: Players may configure session time alerts that notify them when a defined period of continuous play has elapsed.
• Cooling-Off Period: Players may request a temporary restriction of between 24 hours and 6 weeks. During a cooling-off period, the account cannot be used for gambling. The cooling-off period cannot be reversed once applied.
• Self-Exclusion: Players who wish to stop gambling for an extended period may apply for self-exclusion for a minimum of 6 months or a maximum of 5 years. During self-exclusion, the account is closed, promotional communications are suspended, and the player may not create a new account. Self-exclusion requests are processed immediately without requiring contact with support.

go111 will never market promotionally to players who are in a cooling-off period or who have self-excluded. Players who believe they may have a gambling problem are strongly encouraged to make use of the responsible gaming tools available in their account, contact go111 support at [email protected], or seek assistance from independent problem gambling support organisations.

go111 enforces a strict 21+ age policy across all services. Underage gambling is illegal and harmful. go111 takes all reasonable steps to prevent minors from accessing the platform, including age verification at registration, at withdrawal, and at any other point where reasonable grounds for suspicion exist.

For more detailed guidance, please refer to the go111 Responsible Gaming page.

9. Intellectual Property

All content on the go111 platform, including but not limited to the go111 brand name, logo, website design, graphics, text, software, game interfaces (excluding third-party game content owned by studio providers), marketing materials, and data compilations, is owned by or licensed to go111 and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the go111 platform solely for personal, non-commercial recreational gambling purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any go111 content without prior written permission.
• Modify, adapt, translate, or create derivative works based on go111 content.
• Use the go111 brand name or logo in any manner that suggests endorsement, sponsorship, or affiliation without prior written consent.
• Scrape, data-mine, or systematically extract data from the go111 platform.

Third-party game content made available through the go111 platform is the intellectual property of the respective game studio providers and is subject to those providers' own terms and licences.

10. Privacy & Data

go111 collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy and is incorporated by reference into these Terms. By registering an account, you consent to the collection, use, storage, and processing of your personal data as described in the Privacy Policy.

go111 uses 256-bit SSL encryption to protect all data transmitted between your device and the go111 platform. Account passwords are stored using industry-standard bcrypt hashing. go111 does not sell or rent personal data to third parties for marketing purposes.

go111 may share personal data with third-party service providers where necessary for the operation of the platform (including payment processors, identity verification services, and game studio providers), and with regulatory or law enforcement authorities where required by applicable law or where go111 is legally compelled to do so.

Players have the right to access, correct, and request deletion of personal data held by go111, subject to go111's legal obligations to retain certain data for anti-money-laundering and regulatory compliance purposes. Data subject requests may be submitted to [email protected].

11. Limitation of Liability

To the fullest extent permitted by applicable law, go111's total aggregate liability to you for any claims arising out of or in connection with these Terms, the platform, or any services provided by go111 shall not exceed the total amount deposited by you into your go111 account in the twelve (12) months immediately preceding the event giving rise to the claim.

go111 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses, arising out of or in connection with your use of the platform, whether based on contract, tort, negligence, strict liability, or any other legal theory.

go111 does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. go111 accepts no liability for losses arising from platform unavailability, technical errors, or communication failures beyond its reasonable control.

Nothing in these Terms shall limit go111's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by go111's negligence, to the extent that such limitation is prohibited by applicable law.

12. Termination

Termination by You: You may close your go111 account at any time by submitting a closure request to go111 support. Prior to closure, any pending bets will be settled in the normal course and any remaining real-money balance will be returned to you via your verified payment method, subject to completion of any outstanding verification requirements. Bonus balances that have not yet met wagering requirements will be forfeited upon account closure.

Termination by go111: go111 reserves the right to suspend, restrict, or permanently close your account at any time and without prior notice if:

• You breach any provision of these Terms or any other policy applicable to your account.
• go111 has reasonable grounds to suspect fraudulent activity, money laundering, or other illegal conduct.
• You are found to be ineligible to hold an account (including being under 21 years of age).
• Your account has been inactive for a period of 12 consecutive months without any login activity.
• go111 is required to do so by law or by a directive from a regulatory or law enforcement authority.

Upon termination for breach, go111 reserves the right to forfeit all balances held in the account, including real-money balances, to the extent permitted by applicable law and proportionate to the nature of the breach. Where termination is not due to player fault, real-money balances will be returned to the player's verified payment method.

13. Amendments to These Terms

go111 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, go111 will provide at least 48 hours' advance notice via a notice displayed on the platform and/or via email to the address registered on the player's account. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically and to ensure that you remain comfortable with the current version. The "Last Updated" date at the top of this document reflects the date of the most recent revision. If you do not agree with any amendment, you must cease using the platform and close your account before the amendment takes effect.

go111 will maintain an archive of previous versions of these Terms, which may be requested by contacting support. In the event of any conflict between the current Terms and any archived version, the current Terms shall prevail.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of your go111 account or the services provided by go111, please contact us through the following channels:

• Support Email: [email protected] — responses within 24 hours on business days.
• Live Chat: Available 24 hours a day, 7 days a week, via the go111 platform. Average response time 2–5 minutes.
• WhatsApp (plain text only): +880 1700 000 000 — for account and payment queries only.
• Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

For responsible gaming support, account self-exclusion, or to report a suspected underage player, contact go111 support directly via live chat or email. All responsible gaming requests are treated with the highest priority and are actioned immediately upon receipt.