go111 Privacy
Policy & Data Protection

1. Introduction

This Privacy Policy ("Policy") describes how go111 ("go111", "we", "us", "our") collects, uses, stores, and discloses personal data when you access or use the go111 website, mobile-optimised platform, casino products, sports betting services, and all related services available at go111.io and associated sub-domains (collectively, the "Platform").

go111 is operated as an online casino and sports betting platform serving players in Bangladesh. We are committed to handling your personal data with care, transparency, and respect. This Policy has been prepared to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the Platform.

This Policy must be read alongside the go111 Terms & Conditions and the Responsible Gaming Policy. Together, these three documents form the complete agreement between you and go111 regarding your use of the Platform and the rights and obligations that arise from that use.

2. Data We Collect

go111 collects personal data in the following categories. We collect only what is necessary for the stated purpose and do not retain data beyond the periods described in Section 6.

3. How We Use Your Data

go111 uses the personal data described in Section 2 for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your profile, and administer your account settings including responsible gaming preferences and communication opt-ins.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment methods, and to maintain accurate transaction records in BDT (৳).
• Service Delivery: To provide access to casino games, sports betting markets (including BPL, IPL, T20 World Cup, and other cricket markets), live casino products, and promotional offers available on the go111 Platform.
• Identity Verification and KYC: To comply with our obligations to verify the identity and age (21+) of all account holders, and to carry out ongoing due diligence as required for responsible operation of a gambling platform.
• Anti-Money Laundering (AML) Compliance: To monitor transactions for patterns consistent with money laundering or other financial crime, and to fulfil any reporting obligations that may arise under applicable law.
• Fraud Prevention and Security: To detect, investigate, and prevent unauthorised access, account takeover attempts, bonus abuse, multi-accounting, and other forms of fraudulent or prohibited conduct.
• Customer Support: To respond to your support queries via live chat, email ([email protected]), and WhatsApp, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• Responsible Gaming: To monitor account activity for indicators of problem gambling behaviour, to apply responsible gaming tools requested by the player (deposit limits, cooling-off periods, self-exclusion), and to communicate responsible gaming resources where appropriate.
• Marketing and Promotions: To send promotional communications about go111 offers, seasonal promotions (Eid, Pohela Boishakh, BPL season), and product updates, but only to players who have opted in to receive such communications.
• Platform Improvement: To analyse aggregate usage patterns, test new features, improve user experience, and measure the effectiveness of marketing campaigns using anonymised or pseudonymised data.
• Legal Compliance: To fulfil go111's obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

go111 processes your personal data only where a valid legal basis exists for doing so. The following legal bases apply to our processing activities:

• Contractual Necessity: Processing your identity data, contact data, financial data, and account activity data is necessary for go111 to perform its contractual obligations to you under the Terms & Conditions, including operating your account and processing your transactions.
• Legal Obligation: go111 is required by applicable law to conduct identity verification, retain transaction records, carry out AML monitoring, and respond to lawful authority requests. Processing carried out for these purposes is based on legal obligation.
• Legitimate Interests: go111 processes technical data, fraud prevention data, and support communications data on the basis of its legitimate interests in operating a secure, fair, and commercially viable gambling platform. go111 has assessed that these legitimate interests are not overridden by your data protection rights.
• Consent: go111 processes your marketing preferences and sends promotional communications based on your explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Disclosure

go111 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: go111 shares financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
• Identity Verification Providers: go111 may share identity data with third-party KYC and age verification services to confirm the identity and eligibility of account holders. These providers are contractually required to process data only for the purposes of verification and to maintain appropriate security standards.
• Game Studio Providers: When you play games hosted by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, go111 shares the minimum account and session data necessary for those providers to deliver the game service. These providers are subject to their own data protection obligations.
• Analytics and Platform Service Providers: go111 uses third-party technology partners to support platform infrastructure, fraud detection, customer support tooling, and analytics. These providers are engaged as data processors under written agreements that restrict their use of data to the specified service purpose.
• Regulatory and Law Enforcement Authorities: go111 will disclose personal data to relevant authorities where required to do so by law, by court order, or where go111 has a good-faith belief that disclosure is necessary to prevent crime, protect the safety of individuals, or defend go111's legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of go111's business, personal data held by go111 may be transferred to the acquiring entity. Players will be notified of any such transfer and of any material change to data processing practices that may result.

6. Data Retention

go111 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and thereafter for as long as required by law or legitimate business necessity. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, go111 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

7. Cookies & Tracking Technologies

go111 uses cookies and similar tracking technologies to operate the Platform, remember your session state, prevent fraud, and analyse usage patterns. The following categories of cookies are used on the go111 Platform:

• Strictly Necessary Cookies: Required for the Platform to function. These cookies maintain your login session, store your language and currency preferences, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Used to remember your preferences and personalise your experience, such as your preferred sports markets, recently played games, and display settings. Disabling functional cookies may reduce the quality of your Platform experience.
• Analytics Cookies: Used to understand how players interact with the Platform, which pages are visited most frequently, and where users encounter difficulties. Analytics data is collected in aggregate form and is used solely to improve the Platform. go111 uses privacy-respecting analytics tools that do not share data with advertising networks.
• Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, multi-accounting, and bot traffic. These cookies are essential to the security of the Platform and of all players' accounts.

8. Data Security

go111 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• Encryption in Transit: All data transmitted between your device and go111 servers is encrypted using 256-bit SSL/TLS. Connections over unencrypted HTTP are automatically redirected to HTTPS.
• Encryption at Rest: Sensitive data fields including passwords (stored as bcrypt hashes), national ID numbers, and payment account references are encrypted at rest in go111's databases using AES-256 encryption.
• Access Controls: Access to personal data within go111's internal systems is restricted on a strict need-to-know basis. Staff access is logged and reviewed. Privileged access requires multi-factor authentication.
• Network Security: go111's platform infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability scanning. Penetration testing is conducted periodically by independent security specialists.
• Incident Response: go111 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, go111 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

9. Your Data Protection Rights

As a go111 account holder, you hold the following rights in respect of your personal data. go111 will respond to all verified data subject requests within 30 calendar days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Request". go111 may request proof of identity before processing the request to ensure data is not disclosed to unauthorised parties.

10. Protection of Minors

go111 enforces a strict 21+ age policy across all services. The go111 Platform is not intended for and may not lawfully be used by any person under the age of 21. go111 does not knowingly collect personal data from individuals under the age of 21.

All account applicants are required to confirm that they are 21 years of age or older during the registration process. go111 conducts age verification checks and may request documentary evidence of age (national ID card, passport, or birth certificate) at registration, at withdrawal, or at any other point where go111 has reasonable grounds to suspect that an account holder may be under 21.

If go111 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, go111 will immediately suspend the relevant account, delete all associated personal data, and reverse any financial transactions to the extent technically possible.

11. International Data Transfers

go111 primarily stores and processes personal data on servers located within secure data centre facilities. In some circumstances, personal data may be transferred to or accessed by third-party service providers operating in jurisdictions outside of Bangladesh — for example, game studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, or cloud infrastructure and fraud prevention partners.

Where personal data is transferred internationally, go111 takes steps to ensure that an adequate level of protection is applied to that data, including by:

• Entering into data processing agreements with all third-party processors that include binding obligations on data protection, security, and confidentiality;
• Requiring third-party processors to implement technical and organisational security measures equivalent to those maintained by go111;
• Restricting third-party processor access to personal data to the minimum necessary for the performance of their contracted service;
• Conducting periodic due diligence on the data protection practices of key third-party processors.

12. Changes to This Privacy Policy

go111 reserves the right to update or amend this Privacy Policy at any time. The most current version of this Policy will always be published on the go111 Platform at go111.io/privacy-policy, with the "Last Updated" date revised accordingly.

Where go111 makes a material change to this Policy — meaning a change that affects how your personal data is collected, used, or shared in a way that is meaningfully different from what was previously described — go111 will notify registered account holders via the email address associated with their account at least 14 days before the change takes effect.

Your continued use of the go111 Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must discontinue use of the Platform and may request account closure by contacting support.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to go111's handling of your personal data, please contact the go111 Data Protection team using the following details:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Subject Request")
• Live Chat: Available 24/7 via the go111 Platform — average response time 2–5 minutes
• WhatsApp (plain text only): +880 1700 000 000
• Operating Hours: 24 hours / 7 days — Bangladesh Standard Time (BST, UTC+6)

go111 is committed to resolving all privacy-related enquiries promptly and fairly. If you are not satisfied with go111's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.